Granicus and AWS: Reshaping government service with trusted AI
Public Sector Blog
This article discusses how Granicus's Government Experience Agent (GXA), built on AWS, is transforming government service delivery through trusted AI solutions.
- Jackson County, Missouri reduced basic property tax inquiries by 10% with 24/7 AI access
- Wyandotte County serves 165,000 residents speaking 31 languages with reduced call volume
- GXA uses only agency-approved content and cites sources for every answer
- Supports 75 languages and WCAG accessibility standards for inclusive service
- Built on Amazon Bedrock with retrieval-augmented generation for accuracy
- Encrypted, isolated data architecture protects sensitive government information
- Future roadmap includes voice, SMS, WhatsApp integration and agentic workflows
GXA demonstrates how purpose-built AI platforms deliver better government outcomes than generic tools by ensuring accuracy, accessibility, and operational control.
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