Modernizing evidence management in Salesforce public sector solutions with Amazon S3

This article explains how to integrate Amazon S3 with Salesforce Public Sector Solutions for scalable evidence management in public sector agencies.

• Salesforce PSS now supports external file storage with Amazon S3 for digital evidence
• Agencies store large unstructured files (body camera footage, surveillance video, photos) in S3 while maintaining Salesforce workflows
• Uses IAM Roles Anywhere for certificate-based authentication with short-lived credentials
• Provides 17-step technical implementation guide covering S3 bucket creation, IAM configuration, and Salesforce setup
• Enables legal hold, retention policies, and lifecycle management through S3 Object Lock
• Maintains metadata and security context in Salesforce while S3 handles durability and cost-efficient storage
• Available in AWS GovCloud and commercial AWS Regions for regulatory compliance

This integration modernizes evidence management by combining Salesforce's case management capabilities with S3's enterprise-scale storage infrastructure and security features.