How Workhuman built multi-tenant self-service reporting using Amazon Quick Sight embedded dashboards

This article describes how Workhuman built a multi-tenant self-service analytics platform using Amazon QuickSight embedded dashboards to eliminate manual reporting bottlenecks for their seven million users.

• Workhuman faced overwhelming manual reporting requests from customers; needed scalable self-service solution
• Implemented QuickSight namespaces for strict tenant isolation and data security
• Used row-level security to restrict data access based on user roles within each tenant
• Created master analysis templates for consistency; automated customer-specific customization via API
• Built CI/CD pipeline automating dashboard deployment across development, staging, production
• Customers can now create and customize their own reports without developer involvement
• Results: reduced custom reporting requests, faster insights, improved customer satisfaction, scalable architecture
• Future plans include enhanced customization, new visualizations, chat agents, Pixel Perfect Reports

Workhuman's implementation demonstrates how to deliver scalable self-service analytics in SaaS applications while maintaining strict multi-tenant data isolation and security.