Omnichannel ordering with Amazon Bedrock AgentCore and Amazon Nova 2 Sonic

This article demonstrates building an omnichannel voice-enabled ordering system using Amazon Bedrock AgentCore and Amazon Nova 2 Sonic.

• Deploy multi-channel voice AI ordering infrastructure using AWS CDK with modular components
• Amazon Nova 2 Sonic handles speech-to-speech processing with low-latency bidirectional streaming
• AgentCore Runtime isolates user sessions in microVMs for security and performance
• Model Context Protocol connects AI agent to backend services without tight coupling
• Amazon Cognito provides authentication; temporary AWS credentials sign WebSocket connections
• DynamoDB stores customer profiles, orders, menus, carts with automatic scaling
• AWS Location Services enables route-based pickup recommendations and geocoding
• Asynchronous parallel tool calling reduces latency during voice interactions
• Complete solution includes backend infrastructure, agent runtime, and AWS Amplify frontend
• Deployment script automates preflight checks and five-step infrastructure setup

The solution provides a production-ready template for building voice-enabled ordering across mobile, web, and voice interfaces with automatic scaling and minimal operational overhead.