
Amazon Connect now provides real-time dashboard alerts that notify supervisors when specific keywords, phrases, or sentiment patterns are detected during live calls and chats, enabling immediate intervention and improved customer retention.


<div><p>This article announces real-time dashboard alerts for Amazon Connect Customer, enabling supervisors to detect and respond to critical customer interactions instantly.</p><ul><li>Supervisors receive real-time alerts when keywords, phrases, or sentiment patterns are detected during live calls and chats</li><li>Alerts display live conversation transcripts and sentiment analysis on the dashboard</li><li>Supervisors can coach agents via chat to intervene before customer churn occurs</li><li>Feature available in all AWS commercial and GovCloud (US-West) regions where conversational analytics is offered</li></ul><p>Amazon Connect Customer now provides supervisors with real-time visibility into critical customer interactions, enabling faster intervention and improved customer retention.</p></div>


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