Build an agentic incident triage assistant with Amazon Quick and New Relic

This article demonstrates how to build an agentic incident triage assistant using Amazon Quick, New Relic MCP Server, and Asana integrations to streamline incident investigation and handoff workflows.

• Amazon Quick agents orchestrate New Relic investigation tools and Asana task creation from single prompts
• Five New Relic reasoning tools automate alert analysis, user impact assessment, log analysis, transaction investigation, and NRQL queries
• Agent generates structured RCA briefs with evidence links and creates tracked Asana tasks automatically
• Internal testing showed reduced evidence-gathering time and faster incident resolution
• Setup requires Amazon Quick Professional subscription, New Relic account, and Asana OAuth credentials
• Security best practices include least-privilege New Relic service accounts and scoped Asana permissions
• Agent instructions guide tool routing and prevent PII exposure in RCA briefs and task notes

This solution reduces manual coordination between observability and tracking systems, ensuring consistent incident triage standards across on-call rotations.