Hands-free first notice of loss: Using Strands Agents and Amazon Bedrock AgentCore Browser Tool for intelligent claims intake

This article demonstrates an automated first notice of loss (FNOL) intake system for insurance claims using AI agents and browser automation.

• Combines Strands Agents SDK with Amazon Bedrock AgentCore Browser Tool for intelligent claims processing
• Nova Act reasons about portal UI state and executes actions without hard-coded scripts
• Evidence Analyzer agent tags multimodal evidence (images, videos, audio transcripts)
• Claims Complexity Analyzer assesses claim severity and routes appropriately
• Automated tagging creates structured, reusable evidence data throughout claim lifecycle
• Complete audit trail captured automatically via screenshots and execution logs
• Reduces manual intake validation time while preserving human oversight and judgment
• Works with existing portals without modification or system replacement

The solution accelerates FNOL processing by automating repetitive intake validation, enabling adjusters to focus on judgment-based decisions with pre-analyzed, context-rich submissions.