From legacy to AI-powered: Transform your customer experience with Amazon Connect Customer Competency Partners
AWS Partner Network Blog
AWS announces the Amazon Connect Customer Competency, a new AWS Specialization recognizing Services Partners with expertise in transforming customer experiences on Amazon Connect.
- Two competency categories: Contact Center Transformation and AI-Powered Customer Experience
- Partners receive $50K in Marketing Development Funds for 2026-2027 and AWS Migration Acceleration Program funding
- Access to AWS PartnerEquip live events with product roadmaps and feature previews
- Dedicated co-selling support and AWS guest speaker support at partner events
- Launch partners include Accenture, Deloitte, Infosys, Salesforce, Zendesk, and 8 others
- Pronetx case study: helped New York Cancer & Blood Specialists replace 30,000+ manual calls with AI, increasing patient enrollments 54% in 8 weeks
The competency replaces the Amazon Connect Service Delivery designation and helps customers identify validated partners for modernizing contact center operations with AI-native solutions.
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