Deepgram enhances Amazon SageMaker AI support with AWS IAM Temporary Delegation
Machine Learning Blog
This article describes how Deepgram integrated AWS IAM Temporary Delegation with Amazon SageMaker AI to streamline support access for self-hosted speech AI models.
- Partners request scoped, time-limited access through a support ticket command
- Customers approve requests in their IAM console with fully resolved permissions and no wildcards
- AWS issues short-lived STS credentials valid for 12 hours, tagged in CloudTrail for auditability
- Reduces initial investigation time from days to minutes by eliminating screen-share scheduling
- Replaces long-lived cross-account IAM roles with zero standing access between accounts
- Deepgram models (Nova, Flux, Aura-2) available on AWS Marketplace with validated reference architectures
The integration enables secure, auditable day-two support for self-hosted Deepgram deployments while maintaining data residency and compliance requirements.
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