Modernizing state, local digital government services with AWS and Presidio

This article outlines how state and local government agencies can modernize digital services to meet resident expectations for faster, more accessible services.

• Nearly 70% of states have or are building unified resident portals, but success depends on underlying workflows and data integration.
• Modernization framework connects four areas: workflow orchestration, trusted data exchange, resident-centered experience design, and embedded governance.
• Cloud services like AWS Step Functions and Amazon EventBridge automate workflows and connect systems without full legacy system replacement.
• Agencies should prioritize security, identity, auditability, and compliance aligned with NIST Cybersecurity Framework 2.0.
• AI readiness requires clear workflows, governed data, and human review boundaries before deploying generative or agentic AI.
• Pattern-based cloud approaches reduce operational bottlenecks, improve staff capacity, and strengthen resident trust.

Modernization success requires treating workflow, data, experience, and governance as an integrated operating model rather than isolated technology upgrades.