Amazon Connect Customer announces general availability of agentic CX designer
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This article announces the general availability of agentic CX designer, a no-code canvas for designing and deploying AI-powered self-service experiences in Amazon Connect Customer.
- Build and launch voice and digital experiences combining agentic and deterministic AI
- Design conversations and integrate with business systems on a visual canvas without coding
- Define logic, guardrails, and integrations while the model handles natural conversation
- Deploy production-ready experiences in weeks instead of months
- Available in nine AWS regions including US East, US West, Canada, Asia Pacific, and Europe
Agentic CX designer enables business teams to design, test, and deploy customer experiences independently without engineering involvement.
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