Amazon Bedrock Managed Knowledge Base now supports ServiceNow as a native data source connector
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AWS announces ServiceNow as a native data source connector for Amazon Bedrock Managed Knowledge Base, a fully managed RAG service.
- Connect ServiceNow instances to crawl knowledge articles and service catalog items directly into managed knowledge bases
- Eliminates need for custom ingestion pipelines with automatic data crawling, metadata extraction, and incremental sync
- Scope crawls to specific knowledge bases, categories, or service catalogs using sys ID inclusion lists
- Supports file attachments and institutional knowledge access for AI agents
- Powers employee-facing IT assistants, HR helpdesks, and customer support agents with up-to-date ServiceNow content
Simplifies integration of ServiceNow content into Bedrock Knowledge Bases without building custom data pipelines.
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