How Property Finder automated incident management with AWS DevOps Agent

This article describes how Property Finder implemented autonomous incident management with AWS DevOps Agent, reducing mean time to resolution from 2-3 days to 14 minutes.

• AWS DevOps Agent autonomously investigates incidents by querying ECS metrics, CloudTrail, ALB traffic, and Grafana telemetry in parallel
• CloudWatch alarms trigger Lambda functions that HMAC-sign payloads and invoke the agent for root cause analysis
• Investigation findings automatically post to Slack, create Jira tickets, and page on-call engineers via Grafana IRM with full context
• Remediation agent generates GitHub pull requests with infrastructure fixes (Terraform/code) for engineer review before merging
• Real incident example: CPU saturation resolved in 14 minutes by identifying conflicting autoscaling policies that manual investigation would take hours
• Architecture uses EventBridge to fan out investigation results to Jira, Grafana IRM, and remediation agent simultaneously
• Remediation agent scoped to GitHub MCP only; all PRs opened as Draft requiring human review before deployment

Property Finder's production implementation demonstrates autonomous incident management at scale, with human engineers remaining in the decision loop while agents accelerate investigation and remediation workflows.