How Mobileye transformed support operations using Amazon Bedrock AgentCore
Machine Learning Blog
This article describes how Mobileye deployed a production-grade AI support agent using Amazon Bedrock AgentCore to automate routine internal ticket inquiries.
- Reduced support ticket response times from hours to ~1 minute (90% improvement) with 98% accuracy
- Automated 66% of support ticket volume, freeing skilled engineers for complex work
- Used Model Context Protocol (MCP) for real-time access to production data systems during inference
- Implemented hybrid architecture bridging on-premises ticketing system with AWS cloud services securely
- Built internal deployment platform enabling teams to deploy AI agents without AWS expertise
- Leveraged AgentCore's serverless infrastructure, built-in observability, and AWS Secrets Manager for enterprise security
Mobileye transformed a single proof-of-concept into an enterprise-wide platform, demonstrating how AI agents can deliver measurable business value while maintaining security and operational standards.
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