Provide live agent assistance for your chatbot users with Amazon Lex and Talkdesk cloud contact center
Machine Learning Blog
This article discusses how to provide live agent assistance for chatbot users by integrating Amazon Lex and the Talkdesk cloud contact center.
Specifically, the article covers:
- Solution overview describing the architecture and workflow
- Prerequisites for implementing the solution
- Steps to prepare your Talkdesk instance for the integration
- Deploying an AWS CloudFormation template to create necessary resources
- Updating your Talkdesk instance with details from the CloudFormation deployment
- Deploying the Amazon Lex Web UI for the chatbot interface
- Testing the end-to-end solution
- Cleaning up deployed resources
- Conclusion highlighting the benefits of the integration
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