Expedite your Genesys Cloud Amazon Lex bot design with the Amazon Lex automated chatbot designer
Machine Learning Blog
This article discusses how to use Genesys Cloud CX and Amazon EventBridge to expedite the design of Amazon Lex chatbots using the automated chatbot designer. It provides an overview of the solution architecture and step-by-step instructions for setting up the integration, deploying the necessary AWS resources, and running the automated chatbot designer on Genesys Cloud call transcripts.
Specifically, the article covers:
- Solution overview and architecture diagram
- Prerequisites for setting up Genesys Cloud CX and AWS accounts
- Configuring the Genesys EventBridge integration
- Deploying the AWS SAM template for processing transcripts
- Testing the solution and making calls to generate transcripts
- Running the Amazon Lex automated chatbot designer on the transformed transcripts
- Reviewing the generated intents, utterances, and slot types
- Cleaning up the deployed AWS resources
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