Reimagine customer experiences with AWS at Customer Contact Week 2024
Contact Center Blog
This article highlights AWS's presence and offerings at the upcoming Customer Contact Week 2024 event, focusing on leveraging generative AI and other technologies to transform customer experiences.
Specifically, the article covers:
- A workshop on delivering differentiated customer service inspired by Amazon's customer obsession
- A mainstage panel on using generative AI to win customer engagements and deliver legendary experiences
- Pavilion sessions showcasing AI, analytics, and intelligent self-service capabilities within Amazon Connect for enhancing customer and agent experiences
- Partner sessions and demonstrations featuring solutions that integrate with Amazon Connect and leverage generative AI
- An invitation to connect with the AWS team and learn more about their offerings for contact centers and customer experience
The AWS News Feed is currently looking for gold sponsors. If you want to support the AWS community and reach a large audience of AWS professionals, consider sponsoring the AWS News Feed.
Related articles
Jun 4
2024
2024
What’s new with Amazon Connect in 2024: Empowering CX transformation
May 13
2025
2025
Customer contact week 2025: Transform your contact center with AI-powered innovation
Oct 16
2025
2025
AWS re:Invent 2025: Reimagining customer experience with Amazon Connect
Mar 19
2024
2024
Enterprise Connect 2024 – Contact Centers powered by Amazon WorkSpaces Thin Client
The AWS News Feed is currently looking for silver sponsors. If you want to support the AWS community and reach a large audience of AWS professionals, consider sponsoring the AWS News Feed.