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Simplify custom contact center insights with Amazon Connect analytics data lake

AWS News Blog

The article describes a new capability called Amazon Connect analytics data lake, which helps simplify custom contact center insights and reporting.

Specifically, the article covers:

  • An overview of Amazon Connect analytics data lake and its benefits
  • Step-by-step instructions on how to set up and use Amazon Connect analytics data lake
  • How to access shared data from Amazon Connect using AWS Lake Formation and Amazon Athena
  • How to visualize data from Amazon Connect using Amazon QuickSight
  • Customer testimonial from Joulica on the benefits of using Amazon Connect analytics data lake
  • Key information on pricing, availability, and where to learn more
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