With generative AI capabilities like Amazon Q in Connect and Amazon Connect Contact Lens, contact centers can empower agents to work faster and smarter, boosting productivity by providing real-time assistance, guided workflows, and automating post-contact work.

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<p>This article discusses how Generative AI capabilities in Amazon Connect can increase agent productivity during and after customer interactions.</p>
<p>Specifically, the article covers:</p>
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<li>Amazon Q in Connect providing real-time assistance to agents through suggested responses, relevant knowledge articles, and associated step-by-step guides</li>
<li>Amazon Connect Contact Lens offering AI-powered post-contact summaries to automate after-call work for agents</li>
<li>Examples and demos showcasing these features in action</li>
<li>Conclusion highlighting how Generative AI can boost efficiency, reduce costs, and improve customer satisfaction</li>
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Increasing agent productivity with generative AI in Amazon Connect

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