Enhance Amazon Connect and Lex with generative AI capabilities
Machine Learning Blog
This article discusses how to enhance Amazon Connect and Amazon Lex with generative AI capabilities from Amazon Bedrock like Amazon Titan and Anthropic Claude.
Specifically, the article covers:
- Overview of the solution using Amazon Connect, Amazon Lex, AWS Lambda, and Amazon Bedrock
- How Lambda functions and the LangChain framework are used to invoke Amazon Bedrock models with prompts
- Details on in-context learning, prompt engineering, and model invocation
- How the Lambda function responds to Amazon Lex for intent recognition
- Step-by-step instructions to implement the solution
- How to test and verify the configuration
- Conclusion highlighting use cases and additional resources
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