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Derive generative AI-powered insights from ServiceNow with Amazon Q Business

Machine Learning Blog



This article discusses how to use the Amazon Q Business ServiceNow Online connector to index data from your ServiceNow platform and enable generative AI-based search for faster insights.

Specifically, the article covers:

  • Overview of the ServiceNow connector for Amazon Q Business
  • Prerequisites and steps to create an Amazon Q Business application
  • Configuring the ServiceNow Online data source connector in Amazon Q Business
  • Testing queries on the indexed ServiceNow data with Amazon Q's web experience
  • Troubleshooting and frequently asked questions
  • Cleanup steps to avoid future charges


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