The article outlines a standardized and repeatable approach for building effective contact centers with Amazon Connect, including discovery, design, development, testing, user acceptance, organizational change management, and establishing a dedicated Center of Excellence.

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<p>This article outlines a structured approach for building and implementing an effective Amazon Connect contact center solution.</p>
<p>Specifically, the article covers:</p>
<ul>
<li>Discovery and requirements evaluation for understanding business needs</li>
<li>A standardized approach to development operations with steps like design, development, testing, and user acceptance</li>
<li>Organizational change management considerations for transitioning to a cloud contact center</li>
<li>Establishing an Amazon Connect Center of Excellence with specialized roles for governance and continuous improvement</li>
<li>Conclusion highlighting the benefits of following this holistic framework</li>
</ul>
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A repeatable approach to building contact centers with Amazon Connect

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