Amazon Connect now allows configuring flows to take actions on callbacks before creation and while in queue, enabling automation like sending notifications, updating attributes, re-prioritizing or transferring callbacks based on customer data or queue status.

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<p>The article discusses new features for configuring callbacks in Amazon Connect, a cloud-based contact center service offered by AWS.</p>
<p>Specifically, the article covers:</p>
<ul>
<li>The ability to automate actions on callbacks before they are created and while they are in queue</li>
<li>Examples of actions such as sending SMS notifications, updating callback attributes, terminating callbacks, and re-prioritizing or transferring callbacks based on customer data</li>
<li>The availability of this feature in all AWS regions where Amazon Connect is offered</li>
<li>Links to further information on the Amazon Connect administrator guide and website</li>
</ul>
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Amazon Connect provides new ways to configure callbacks

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