Amazon Connect Contact Lens now provides an audit trail for changes to an agent performance evaluation

The article summarizes a new feature added to Amazon Connect Contact Lens, which provides an audit trail for changes to agent performance evaluations.

Specifically, the article covers:

• Contact Lens now displays an audit trail in the Amazon Connect UI for re-submitted agent performance evaluations
• The audit trail shows who originally submitted the evaluation, who re-submitted it, and what changes were made
• This allows contact center managers to audit and improve consistency across evaluators
• The feature is available in all regions where Contact Lens performance evaluations are supported
• Links to documentation, product page, and pricing information are provided