Amazon Connect launches support for callbacks when using Chats and Tasks
News
The article announces that Amazon Connect now supports requesting callbacks from Chats and Tasks, in addition to voice calls.
Specifically, the article covers:
- Amazon Connect enabling customers to request callbacks from Chats and Tasks
- Callbacks allowing customers to receive a call from an agent during business hours without waiting on the line
- The feature being available in all AWS regions where Amazon Connect is offered
- Links to documentation and the Amazon Connect website for more information
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