re:Invent 2024: Your guide to customer experience with Amazon Connect
Contact Center Blog
This article provides a guide for AWS re:Invent 2024, focusing on customer experience with Amazon Connect. It highlights three key sessions that attendees should consider joining:
Specifically, the article covers:
- BIZ221-INT: Innovation Talk on Generative AI for customer service by Pasquale DeMaio, VP & GM of Amazon Connect
- BIZ213: How Amazon.com leverages Amazon Connect for customer-obsessed service
- BIZ218: How Frontdoor, Inc. boosts agent productivity with Amazon Connect
- Details on the customer experience networking reception at The Bellagio on December 3rd
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