AWS re:Invent 2025: Reimagining customer experience with Amazon Connect
Contact Center Blog
AWS re:Invent 2025 focuses on reimagining customer experiences through Amazon Connect and AI-powered innovations in contact center technology.
- Event takes place December 1-5 in Las Vegas
- Highlights include a key breakout session (BIZ221) on agentic AI advancements in customer experience
- Speakers include Pasquale DeMaio, VP of Amazon Connect, and executives from companies like Centrica
- Customers from various industries will share AI-powered customer service experiences
- A Customer Experience Reception is planned for December 2nd at Giada at the Cromwell
The event aims to showcase how organizations can leverage AI to deliver exceptional customer experiences while improving operational efficiency.
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