AWS recognized as a Leader in 2024 Gartner Magic Quadrant for Contact Center as a Service with Amazon Connect

The article announces that AWS has been recognized as a Leader in the 2024 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) with Amazon Connect, a flexible and AI-powered cloud contact center solution. This is the second consecutive year that AWS has been named a Leader in this report.

Specifically, the article covers:

• AWS's placement as a Leader in the 2024 Gartner Magic Quadrant for CCaaS, highlighting its execution ability and completeness of vision.
• Amazon Connect's rapid growth, trusted by tens of thousands of customers, including Capital One, Intuit, Hilton, Air Canada, DoorDash, National Australia Bank, and Amazon.com.
• AWS's commitment to innovation and empowering businesses of all sizes to deliver superior customer experiences at a lower cost.
• A link to access a complimentary copy of the 2024 Gartner Magic Quadrant for CCaaS report.
• Additional resources to learn more about Amazon Connect and its features.