AWS recognized as a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) with Amazon Connect
Contact Center Blog
AWS has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) with Amazon Connect for the third consecutive year.
- Amazon Connect is built on Amazon.com's customer service technology
- Offers AI-driven capabilities across all customer touchpoints
- Provides enterprise-grade agility and scalability
- Enables AI throughout the customer journey with pay-as-you-go pricing
- Customers like Virgin Media O2 and Fujitsu have reported significant improvements in service efficiency
The recognition highlights Amazon Connect's innovative approach to customer service, leveraging AI to drive personalized and intelligent customer interactions.
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