Amazon Connect Contact Lens launches built-in dashboards to analyze conversational AI bot performance
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Amazon Connect Contact Lens has launched new built-in dashboards to analyze conversational AI bot performance, offering enhanced insights into customer interactions.
- Provides performance dashboards for Amazon Lex and Q in Connect bots
- Allows monitoring of customer communication patterns and common contact reasons
- Enables quick navigation to bot management for rapid improvements
- Integrated within the Connect web UI for easy access
- Available in all AWS regions where Amazon Connect and Lex are supported
These new capabilities simplify the analysis and continuous improvement of self-service and automated customer interaction experiences.
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