Amazon Connect Contact Lens launches custom dashboards

Amazon Connect Contact Lens has launched custom dashboards that allow contact center administrators to create personalized performance tracking views.

• Users can create custom dashboards with configurable widgets
• Supports real-time and historical performance tracking
• Enables comparison of metrics across custom time periods
• Can monitor self-service, queue, and agent performance in a single view
• Available in all commercial AWS regions where Amazon Connect is offered

The new feature provides contact center managers with more flexible and comprehensive performance insights, allowing them to tailor dashboards to their specific business needs.