
    Amazon Connect now enables users to access agent schedule data in the analytics data lake, allowing for automated reporting, payroll tracking, and compliance insights using tools like Amazon Athena and QuickSight.


<div>
<p>
Amazon Connect has expanded its analytics data lake capabilities by adding agent schedule data, enabling more comprehensive reporting and insights for contact center operations.
</p>
<ul>
<li>Enables automated reporting for payroll, tracking paid and unpaid hours</li>
<li>Allows generating summarized views of agent schedules and time-off</li>
<li>Supports audit and compliance use cases with detailed scheduling reports</li>
<li>Compatible with Amazon Athena and QuickSight for data analysis</li>
<li>Available in all AWS Regions with Amazon Connect agent scheduling</li>
</ul>
<p>
This enhancement provides contact center managers with more robust tools for workforce management and operational reporting.
</p>
</div>


Amazon Connect now provides agent schedule data in analytics data lake

Related articles

Related articles

Jan 15
2026
Amazon Connect now provides agent scheduling metrics in data lake

Oct 2
2025
Amazon Connect now provides agent time-off balance data in analytics data lake

Oct 28
2024
Amazon Connect now provides published forecast data in analytics data lake

Sep 3
2024
Amazon Connect now provides a weekly view of agent schedules