
    Amazon Connect now offers agent time-off balance data in its analytics data lake, enabling easy reporting, transaction tracking, and simplified time-off management for contact center managers.


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<p>
Amazon Connect has enhanced its analytics data lake by introducing agent time-off balance data tracking and reporting.
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<ul>
<li>Users can now access latest and historical agent time-off balances across different categories</li>
<li>Provides a chronological list of transactions impacting time-off balances</li>
<li>Eliminates manual balance reconciliation for managers</li>
<li>Improves manager productivity and response to agent inquiries</li>
<li>Available in all AWS Regions with Amazon Connect agent scheduling</li>
</ul>
<p>
This feature simplifies time-off management by providing comprehensive, transparent tracking of agent leave balances and transactions.
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Amazon Connect now provides agent time-off balance data in analytics data lake

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