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Enhance Automotive After-Sales service experience using Generative AI powered Tech Mahindra iXRT Solution

AWS Partner Network Blog



Tech Mahindra has developed an Intelligent Extended Reality Tracing (iXRT) Augmented Reality solution that leverages Generative AI to enhance automotive after-sales service experiences. The solution addresses key industry challenges in vehicle diagnostics and technician training.

  • Provides real-time guidance and interactive circuit schematics for vehicle diagnostics
  • Uses Augmented Reality and Generative AI to simplify complex vehicle system troubleshooting
  • Enables remote vehicle repair and technician training
  • Utilizes AWS services like Amazon Bedrock, Amazon Kendra, and Amazon S3
  • Offers 40% reduction in errors and 30% faster diagnostics

The solution helps automakers and dealers improve digital customer experiences by providing more efficient, accurate, and cost-effective after-sales service through advanced AR and AI technologies.



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