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Transforming the Automotive Aftermarket Customer Journey with Generative AI: Tech Mahindra’s AftEAZE on AWS

AWS Partner Network Blog

The article discusses Tech Mahindra's AftEAZE, a cloud-native solution built on AWS that uses generative AI to transform the automotive aftermarket customer experience.

  • AftEAZE integrates generative AI across four key automotive aftermarket categories: • Connected Vehicle Management • Service Lifecycle Management • Parts and Inventory Management • Warranty Management
  • Key generative AI applications include: • Virtual sales assistants • Predictive maintenance alerts • Service scheduling • Diagnostic insights • Personalized repair recommendations • Streamlined warranty claims processing
  • Built on AWS services like Amazon Bedrock, the solution provides: • Enterprise-grade scalability • Comprehensive digital transformation • Seamless system integration
  • Proven benefits include: • 50% automated warranty claims • $30-50 million annual savings for one OEM • Improved customer satisfaction • Operational efficiency

The solution represents a comprehensive approach to modernizing automotive aftermarket operations through advanced generative AI technologies.

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