Enterprise Connect 2025: Your guide to AWS sessions on AI and CX innovation
Contact Center Blog
The article previews AWS's participation in Enterprise Connect 2025, highlighting key sessions focused on AI and customer experience innovation from March 17-20 in Orlando, Florida.
- AWS will showcase AI's role in customer experience through multiple sessions
- Keynote speakers include AWS executives Pasquale DeMaio and Himanshu Suri
- Sessions will cover topics like AI implementation, proactive customer engagement, and CX platform decisions
- Discussions will explore AI's impact on contact centers, agent productivity, and customer satisfaction
- AWS will have a booth (#505) offering hands-on demonstrations of Amazon Connect
The event aims to provide insights into leveraging AI strategically to transform customer experience and contact center operations.
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