Amazon Connect Contact Lens can now dynamically update the questions on an evaluation form

Amazon Connect Contact Lens has introduced a new feature for dynamic evaluation forms that automatically adjust questions based on previous responses.

• Forms can now show or hide questions dynamically during evaluations
• Managers can create conditional follow-up questions based on initial responses
• Example: If a manager answers "Yes" to a purchase-related question, a sales disclosure question appears
• Consolidates multiple interaction scenario forms into a single dynamic form
• Reduces manager effort in selecting and completing evaluation forms

The feature is available in all regions where Contact Lens performance evaluations are currently supported, helping managers perform evaluations more efficiently and accurately.