Configure Amazon Q in Connect directly from Connect Admin Website
News
Amazon Q in Connect now offers a no-code configuration interface within the Amazon Connect admin website, enabling administrators to easily customize generative AI customer service experiences.
- Administrators can configure AI agent behaviors directly through the admin website
- Users can create and modify custom AI prompts without coding
- Enables quick updates like launching new product information
- Allows setting guardrails to filter inappropriate content
- Provides intuitive tools for refining AI agent interactions
The new feature simplifies AI customization for contact center administrators, making it easier to enhance customer service interactions with generative AI technology.
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