
Amazon Connect introduces a calendar view for supervisors to track agent schedule adherence, allowing easy visualization and investigation of work schedule patterns and potential issues.


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<p>
Amazon Connect has introduced a new calendar view feature for supervisors to monitor agent schedule adherence more effectively.
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<ul>
<li>Visualizes agent adherence breaches for up to 90 days in the past</li>
<li>Allows filtering of adherence breaches</li>
<li>Helps supervisors identify patterns of late arrivals or extended breaks</li>
<li>Enables investigation of underlying issues affecting agent timeliness</li>
<li>Available in all AWS Regions with Amazon Connect agent scheduling</li>
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This feature provides supervisors with a comprehensive tool to track and improve agent scheduling performance and identify potential operational challenges.
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Amazon Connect now shows an agent’s adherence to their work schedules in a calendar view

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