
    Amazon Connect now allows administrators to grant users broader access to agent schedules, enabling centralized schedulers and auditors to efficiently manage scheduling across an organization with minimal configuration.


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<p>
Amazon Connect has launched a new feature allowing administrators to grant broader access to agent schedules, enhancing operational management.
</p>
<ul>
<li>Administrators can now provide access to all published agent schedules</li>
<li>Users like centralized schedulers and auditors can view schedules without being added to every staff group</li>
<li>Reduces time spent on access management</li>
<li>Improves overall operational efficiency</li>
<li>Available in all AWS Regions with Amazon Connect agent scheduling</li>
</ul>
<p>
The feature simplifies schedule management by enabling easier, more flexible access for organizational roles that need a comprehensive view of agent schedules.
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Amazon Connect launches administrator access for agent schedules

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