United Airlines implement enterprise-wide resilience program with AWS
Networking & Content Delivery Blog
United Airlines implemented an enterprise-wide resilience program using AWS to improve application availability and reduce downtime across its critical digital systems.
- Developed "Rapid Recovery" solution to automate cross-Region recovery for business-critical applications
- Utilized Amazon Application Recovery Controller (ARC) to automate failover processes
- Created a centralized platform supporting multiple recovery scenarios like incident recovery and chaos testing
- Implemented a comprehensive Application Reliability Dashboard (ARD) to track application health and resilience
- Achieved a 7% reduction in mean time to recover (MTTR) and 5% increase in Net Promoter Score
- Over 1,000 successful cross-Region application failovers and 400 automated database failovers to date
The solution provides a flexible, automated approach to enterprise resilience, balancing system recovery capabilities with operational efficiency and cost management.
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