How PayU built a secure enterprise AI assistant using Amazon Bedrock

PayU, a financial services company in India, developed a secure enterprise AI assistant using Amazon Bedrock to address employees' growing interest in generative AI while maintaining strict data privacy and compliance requirements.

• Used Open WebUI as a frontend with single sign-on and role-based access control
• Created custom AI agents for specific business functions like HR policies and credit disbursement
• Implemented AWS PrivateLink to ensure secure, private access to foundation models
• Integrated Amazon Bedrock Knowledge Bases and Agents for enterprise data querying
• Developed a text-to-SQL workflow for precise data insights

The solution resulted in a 30% productivity improvement for business analysts, fostering a culture of innovation and enabling employees to leverage AI securely within their organizational context.