Amazon Connect now provides metrics on completion of agent performance evaluations by managers
News
This article announces new metrics in Amazon Connect for tracking agent performance evaluation completion by managers.
- Monitor completion of required agent performance evaluations in real-time
- Ensure compliance with internal policies, regulations, and labor agreements
- Analyze evaluation scoring patterns across managers for consistency
- Access insights through Connect UI analytics dashboards and APIs
- Available in all Amazon Connect regions
Amazon Connect now helps managers track evaluation completion and identify scoring inconsistencies to improve evaluation accuracy and compliance.
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