Amazon Connect Chat now supports agent-initiated workflows
News
This article announces that Amazon Connect Chat now supports agent-initiated workflows, enabling agents to send interactive forms directly within chat conversations.
- Agents can send interactive forms to collect sensitive data within chat
- Forms allow customers to complete tasks without leaving chat interface
- Agents can trigger workflows at any point during conversation
- Maintains security and compliance standards during data collection
- Available in 10 regions across North America, Europe, Asia Pacific, and Africa
Agent-initiated workflows in Amazon Connect Chat streamline customer interactions by enabling secure data collection and policy sharing directly within conversations.
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