Amazon Connect now offers persistent agent connections for faster call handling
News
This article announces that Amazon Connect now supports persistent agent connections to reduce call connection times and improve compliance with telemarketing regulations.
- Maintains open communication channel between agents and Amazon Connect after calls end
- Reduces time to establish connections with subsequent customers
- Helps meet TCPA compliance requirements for outbound campaigns
- Available in all AWS regions where Amazon Connect operates
- No additional charges beyond standard Amazon Connect pricing
Persistent agent connections streamline contact center operations by enabling faster customer connections while supporting regulatory compliance.
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