Amazon Connect introduces new criteria to automatically select relevant contacts for performance evaluation

This article announces new automated evaluation criteria for Amazon Connect, enabling managers to select relevant contacts for performance evaluation more efficiently.

• Managers can specify contact criteria like inbound calls with no connectivity issues
• Filter evaluations by agent department or other organizational attributes
• Auto-populate evaluation forms based on agent metrics like call avoidance and efficiency
• New audibility metrics available for automatic form completion
• Feature available in all Amazon Connect regions

Amazon Connect now provides managers with enhanced automation capabilities to streamline contact evaluation processes and generate performance insights.