Amazon Connect now provides granular access controls for performance evaluations

This article announces granular access controls for performance evaluations in Amazon Connect, enabling businesses to restrict access to evaluation forms and completed evaluations.

• Restrict access to specific performance evaluation forms and templates
• Managers can only modify forms relevant to their business line or function
• Prevent unauthorized access to evaluation form templates and completed evaluations
• Restrict agents from viewing certain completed evaluations
• Feature available in all Amazon Connect regions

In summary, Amazon Connect now provides granular access controls for performance evaluations, improving security and simplifying form selection for managers.