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Amazon Connect now supports multiple knowledge bases and integrates with your Amazon Bedrock Knowledge Bases

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This article announces that Amazon Connect now supports multiple knowledge bases and integrates with Amazon Bedrock Knowledge Bases, enabling AI agents to access diverse content sources.

  • Connect Bedrock Knowledge Bases directly to Amazon Connect AI agents with no setup required
  • Support for multiple knowledge bases per AI agent for parallel querying
  • Leverage existing connectors: Adobe Experience Manager, Confluence, SharePoint, OneDrive
  • No data duplication needed when using current data sources
  • Available in all AWS Regions where Connect and Bedrock are offered

This enhancement allows organizations to organize knowledge content flexibly and provide comprehensive AI agent responses across multiple content repositories.

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