AWS Support transformation: AI-powered operations with the human expertise you trust
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This article announces AWS Support's transformation into three AI-powered support plans that combine artificial intelligence with human expertise.
- Business Support+ offers 24/7 AI assistance with 30-minute expert response for critical issues
- Enterprise Support adds designated Technical Account Managers and complimentary security incident response
- Unified Operations provides global expert teams with five-minute response times for mission-critical workloads
- AWS DevOps Agent enables one-click support engagement with automatic context sharing
- All plans available across commercial AWS regions; existing customers can upgrade
AWS Support now combines AI speed with human expertise across three tiered plans, reducing operational burden while improving reliability and cloud operations efficiency.
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