New and enhanced AWS Support plans add AI capabilities to expert guidance
AWS News Blog
This article announces AWS Support plan updates that integrate AI capabilities with expert guidance to shift from reactive to proactive issue prevention.
- Business Support+ offers AI-powered assistance with 30-minute critical response times, starting at $29/month (71% savings)
- Enterprise Support includes designated TAM, AI-powered monitoring, 15-minute response times, starting at $5,000/month (67% savings)
- Unified Operations Support provides expanded expert team, 5-minute response times, starting at $50,000/month
- All plans maintain account context and support history for personalized recommendations
- AI-powered tools identify optimization opportunities and risks before impacting operations
- Available in all commercial AWS Regions; legacy plans supported through January 1, 2027
AWS Support evolves to combine AI-powered insights with expert guidance, enabling proactive cloud operations and faster issue resolution across all support tiers.
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